Cancellation & Refund Policy

1. Order Cancellation (Before Dispatch)

Customers may cancel an order free of charge at any time prior to courier dispatch. To cancel an order, please contact our support team immediately via WhatsApp at +91 9952283968 or email uyirvalam@gmail.com with your Order Number.

Pre-dispatch cancellation: 100% full refund will be initiated to your original payment method immediately upon confirmation.

2. Damaged, Tampered, or Defective Items

We take utmost care in packaging our canisters and bottles with shock-absorbent protective materials. However, if your parcel arrives damaged, leaking, unsealed, or if you received an incorrect item:

1. Please notify us within 48 hours of delivery.
2. Share clear photographs or a short video showing the damaged parcel, outer packaging, and shipping label via WhatsApp (+91 9952283968) or email (uyirvalam@gmail.com).
3. Upon verification, we will immediately arrange a free replacement dispatched via priority express or issue a 100% full refund, as per your preference.

3. Food Products Return Policy

Due to food safety, hygiene, and FSSAI sanitary regulations, consumable grocery products (such as malts, millets, soup powders, and oils) cannot be returned once opened or unsealed, except in cases of proven transit damage, defective seals, or wrong item shipment.

4. Refund Timeline & Processing Mode

• Approval: Refunds are reviewed and approved within 24 to 48 hours of receiving verification proof.
• Payment Credit: Approved refunds are credited directly back to the original payment source (UPI account, Credit/Debit card, or Net Banking bank account).
• Turnaround Time: Depending on your banking institution, funds typically reflect in your account within 5 to 7 business days.