Privacy Policy

1. Information We Collect

When you browse our store, create an account, or place an order, we may collect:

• Contact Data: Full Name, Email Address, Contact Phone/WhatsApp number.
• Delivery Details: Shipping address, billing address, PIN code, landmark.
• Order History: Product items ordered, invoice amounts, status updates.
• Device Information: IP address, browser type, and operating system for security and fraud prevention.

2. How We Use Your Information

Your information is used strictly to:

• Process, pack, and dispatch your organic malt orders.
• Send automated SMS/WhatsApp and email notifications regarding order confirmation and courier tracking.
• Facilitate customer service support and resolve product enquiries.
• Comply with statutory tax, invoicing, and GST record-keeping obligations.

3. Payment Security & Card Data

We do NOT store or access your credit card numbers, debit card PINs, CVV codes, or UPI passwords. All online payments are securely routed directly through PCI-DSS certified, RBI-licensed payment gateways. Transactions are protected by 256-bit encryption.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to marketing aggregators or third-party advertisers. We share data solely with verified operational partners:

• Logistics Partners: Courier companies (e.g., Delhivery, India Post, DTDC) exclusively to deliver your parcel.
• Payment Processors: To authenticate payment authorization.
• Law Enforcement: Solely when mandated by applicable Indian law or court order.

5. Cookies & Session Storage

We use functional cookies and local session storage solely to maintain your active shopping cart items, remember login status, and ensure seamless navigation across our platform.